Need to add a list of customers associated with the project so that we can send them a update

Question

Where to I go to see the Project role assigned to a Customer Service desk, manually added customer.

If I go to Projects-> customers - [ this will show the status ( Activated / deactivated ]

But where do I see the project role(s)  for these people to allow for me to select when I send an email {gg}?

Also

Can I send an email to a manually added customer who has not logged in ?

Jeffrey Swann · Answer

Thanks but that was not actually what were hoping to to .

We found an answer

We turned of the notification that they were being added

We created a new service desk project

Then created a organization in the project

Then added the list of customers to the organization  in the project

Then we sent the email to that project to the organization

Alexey Matveev · Answer

Hello,

You can add customers as participants and they will get a email on update.

https://confluence.atlassian.com/servicedeskcloud/adding-request-participants-732528959.html