Automate sending emails from JIRA for all open tickets

Prod Support (Primary)

Is it possible to receive consolidated details of all open JIRA tickets in a project, every Monday?

As of now, we manually sort out the open tickets using the following logic and then manually shoot emails out to our clients.

project in (PROJ1) and resolution is EMPTY

Payne

You can save JQL queries as filters and then subscribe to them so that they will run and email a summary to licensed users who are subscribers on a regular basis. This is really for licensed users; if you wish for customers to receive them, you would need to forward them. The emails will contain links that will not resolve for them (due to not being authenticated). However, you may still find this useful.