Time to First Response - Selecting multiple "Stop" conditions in Jira Service Desk SLAs

Question

Hi everyone,

I have a question regarding the JIRA Service Desk SLAs. When I set multiple Stop conditions (as shown on the picture attached), does it mean that the timer stops if ANY of these conditions is true or ALL these conditions are true?

Thanks in advance for your help!

Daria Pankratova · Answer

Thank you, @Yakub Hanak!

Jakub Hanak · Answer

Hello @Daria Pankratova,

it stops when ANY (single one) of these conditions is true.

Best regards,

Jakub