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Language Settings

Donald Macfarlane

Change of default language does not work. I want to change it to English and in help, it says where to go. I went there. It is already English but the language is still Danish. Furthermore, it says (in Danish) that this feature is currently not availablef: "Denne funktion er i øjeblikket under udvikling."

What is going on?

Accepted answers

Donald Macfarlane

What I did to finally get around this.

1. check with another browser to see that it is specifically Chrome.

2. use validator.w3.org/i18n-checker/ to see what the "acceptor language" is. Just specify google.com or any other site. It just shows how that site sees you--language-wise

3. follow the steps here to manually modify your chrome preferences file. Note: you must follow the steps as given and feel comfortable editing systems files.

From stackExchange. Use the suggested steps in first answer listed: https://superuser.com/questions/880742/language-selection-not-working-chrome-browser

All comments

Bastian Stehmann

Hi @Donald Macfarlane,

Is your browser set to Danish as language? Try to change it there to English also.

Donald Macfarlane

I did that without joy.

Then I logged in using Safari and found language was English. Turns out the Chrome preferences file can get stuck and needs to be overwritten manually. It is also related to Chrome Sync with Google account.

Not a good idea for Atlassian to use default browser language as overall language setting.

Donald Macfarlane

What I did to finally get around this.

1. check with another browser to see that it is specifically Chrome.

2. use validator.w3.org/i18n-checker/ to see what the "acceptor language" is. Just specify google.com or any other site. It just shows how that site sees you--language-wise

3. follow the steps here to manually modify your chrome preferences file. Note: you must follow the steps as given and feel comfortable editing systems files.

From stackExchange. Use the suggested steps in first answer listed: https://superuser.com/questions/880742/language-selection-not-working-chrome-browser

Shannon S

Donald,

Could you tell us which product this is in reference to specifically, and which version you're working with?

Regards,

Shannon

Donald Macfarlane

Hi Shannon,

Ver:

Jira Service Desk Application 3.3.0-OD

See my answer on workaround below. This is a known issue with Chrome. Perhaps you are working on a better solution than adopting Chrome default language. (FWIW, relying on Chrome defaults potentially introduces annoyances for users crossing borders. I just wanted to use the trial period to test drive this version and spent my time on this issue instead. I have used Jira before but the additional features have added variation (the twin brother of Chaos) and reduced intuitiveness.)

Regards,

Don

Shannon S

Donald,

Thank you so much for providing your resolution. I've accepted your answer as I think this can help users in the future, should they encounter the issue.

Take care, and have a pleasant rest of your week.

Shannon

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