How to notify custom approver using SIL? Notification going to default value instead

Wade Farrell

Hi there,

First of all, thank you in advance for any help you may offer! 

We are having an issue with notifications being sent to the default value of a custom approver field which is updated on the transition via a SIL script, pulling a user from active directory.

So the order from the begining of the workflow looks like this:

CreateIssue > Transition where SIL updates new approver in custom field > Approval required status where the approver is pointing at the custom field.

Notfications that should be going to the updated approver are instead going to the default value of the custom field. The process works fine if they go in and manually approve but the notification will not work correctly. If I go into the issue after it hits the approval required step, the updated approver is there as expected. Please let me know if anything is unclear or if you need further details. 

PS- This kind of feels like how Async code works when you dont have a callback/promise.

Thanks again!

Boris Georgiev [Appfire]

This might be because of the position of the SIL post function in the list of functions for this transition.

It would be helpful if you provide a screenshot of the transition post functions list or even better - a workflow XML export - if it does not contain any private data.

if the SIL post function is on the last position, try moving it UP in the list.