Is it possible to have a link that takes the customer to the request in the Customer Service Portal. I added a link to the home page using the Customer Notifications per the Text Formatting Notation Help. Want to see if I can take them right to their request.
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Bob,
Go to Raise a Ticket (as shown on attached image) --> Go to your respective application --> Right click on the request types associated with the application and right click to get link.
Victor
I resolved the issue by clicking on the Edit Template button (which could stand out better). and inserting a variable for a url for the request (Request URL)
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