User name being replaced with another.

Mark Peterson_g8c31f

i have a very odd issue that i cant seem to figure out, pardon the brevity.

 

i have a service desk called "RLV", tickets need approval by another administrator (Andy). heres how it plays out..

 

1. ticket is created
2. Andy approves ticket
3. ticket shows approved by different user (Kevin, service desk agent) when looking at the Transitions tab.

additional info

when i search "People" under "RLV" for "Kevin" both Kevin and Andy show up in the searh, this does not happen when searching for "Andy".  

 

i've checked everything i can think of and am at a loss, there are no automation rules that would do this, and there is nothing in the workflow that would do this.. any help would be appreciated.

 

 

Mark Peterson_g8c31f

issue was resolved, it stemmed from a user account being renamed before that feature was disabled.  the atlassian team was able to fix on the back end.