nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How change selection (and templates) in a list of knowledge base articles in JIRA issue?

Alexander Goldberg

Hello!

From the JIRA issue there is possibility to create new article by this:

There is selection list with "How-To" or "Troubleshooting" templates.

1. Is it possible to add new template (our own) here for choosing?

2. How can be changed template for "How-To" or "Troubleshooting" pages?

We have connection from this Confluence space to this JIRA issue (and reference back).

Unfortunatelly don't find the templates - "How-To" or "Troubleshooting" - on the Confluence "Templates and Blueprints page" (space or global). Where is it?

Hope for help, thanks!

Kind regards, Alexander

Accepted answers

Andy Heinzer

Hi Alexander,

Unfortunately, this particular set cannot be customized within Jira Service Desk nor Confluence at this time. There is an existing feature request for this over in https://jira.atlassian.com/browse/JSDSERVER-460

I would recommend watching/voting on this issue to help our development team better understand what new features to add into this particular product integration.

Andy

All comments

Andy Heinzer

Hi Alexander,

I would recommend watching/voting on this issue to help our development team better understand what new features to add into this particular product integration.

Andy

Alexander Goldberg

Hi!

Thanks for the answer. I will follow your recommendation.

Am I right that situation with customizing actual templates with existing pages "How-To" and "Troubleshooting" is the same? I mean there is no possibility to change them, isn't it?

Kind regards, Alexander

Andy Heinzer

I don't believe there is currently a way to change these.

Alexander Goldberg

OK, thanks for the answers. It's a bit another we hoped but so. The pluses for new features were added.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

confluence

server

confluence-server

jira-service-desk

jira-server