Jira email

Donny Forbes

Does anyone know how to remove all the history in an email thread using JSD Cloud? 

Here is an example:

 

From: New Name (Jira) <jira@domain.atlassian.net>
Sent: Tuesday, January 29, 2019 9:42 AM
To: No Name <noname@domain.com>
Subject: [JIRA] (  ST-13 WAITING FOR SUPPORT ) Visual Studio Issues

[Image removed by sender.]

lcruz<https://allamericanasphalt.atlassian.net/secure/ViewProfile.jspa?name=lcruz> commented on [Service Request] ST-13<https://allamericanasphalt.atlassian.net/browse/ST-13?atlOrigin=eyJpIjoiMDU0NDAxZDM3ZTJiNDU5OGE1ZDRiNjZlM2UzOGMwNTMiLCJwIjoiaiJ9>

Re: Visual Studio Issues<https://allamericanasphalt.atlassian.net/browse/ST-13?atlOrigin=eyJpIjoiMDU0NDAxZDM3ZTJiNDU5OGE1ZDRiNjZlM2UzOGMwNTMiLCJwIjoiaiJ9>

Scooby came from Never Never Land

[cid:image003.png@01D4B7B7.073355D0]<https://allamericanasphalt.atlassian.net/secure/attachment/10010/10010_image001.jpg>

[Add Comment]<https://allamericanasphalt.atlassian.net/browse/ST-13#add-comment?atlOrigin=eyJpIjoiMDU0NDAxZDM3ZTJiNDU5OGE1ZDRiNjZlM2UzOGMwNTMiLCJwIjoiaiJ9>

Add Comment<https://allamericanasphalt.atlassian.net/browse/ST-13#add-comment?atlOrigin=eyJpIjoiMDU0NDAxZDM3ZTJiNDU5OGE1ZDRiNjZlM2UzOGMwNTMiLCJwIjoiaiJ9>

Get Jira notifications on your phone! Download the Jira Cloud app for Android<https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core&referrer=utm_source%3DNotificationLink%26utm_medium%3DEmail> or iOS<https://itunes.apple.com/app/apple-store/id1006972087?pt=696495&ct=EmailNotificationLink&mt=8>

Angélica Luz

Hello Donny,

Thank you for getting in touch with Atlassian Community!
To allow Jira to copy only the current response to add as a comment on the ticket, you must go to Jira Settings > Products > Email requests > Strip quotes:

Also, if the emails are showing as plain text you must change a configuration on the same page:

Also, make sure that on Jira Settings > System > Default user preferences the Default outgoing email format is set as HTML:

Please, give it a try and let us know how it goes.

Regards,
Angélica