Bulk change/update watcher

Eswar Reddy

Hi There,

We recently created new internal user "ABC" from AD user. Before disabling old id "XYZ" we need to transfer all the issues to "ABC". How can I move issue watchers from "XYZ" to "ABC". Please advise if you have any solutions.

 

Workaround:

I tried adding ABC as admin on the project, but I can't see option to bulk edit but when make ABC as System Admin I can able to update watchers for all the issues. Any other solution?

Anthony Brittis_esu68f

You can use the project "Automation" to do this.

 

Step 1:  Create a JQL query to find the issues for which you want to add watchers.

• You can do this from the Issues -> All Issues.
• Update the filter only to include the issues you want to add watchers.
• Click on the JQL tab/button to show the filter as JQL.  Copy the JQL.

Step 2:  Create an Automation to add watchers to issues.

• Project Settings ->Automation
• Create Rule
  • Create Trigger:  Type = Schedule
  • Choose any schedule you want.  We are only going to run it once.
  • Check the box "Run a JQL search and execute actions for each issue in the query."
  • Paste the JQL query you created in Step 1.  You can verify it by clicking on "Validate Query".
  • Save Trigger.
  • Add a new component of type "Action".
  • Select "Manage Watchers"
  • Add the users you want as Watchers.
  • Click "Save"
• Name and Save your Automation

Step 3:  Run your new automation

• Even though you have created it to run on a schedule, you can run it manually by clicking on "Run Rule".  (You can optionally wait until your schedule kicks in.)
• Once run, all the issues that meet the criteria of your JQL query will have the new Watchers added.

Step 4:  Delete the automation

• Delete the automation if you don't want it to continually run on the schedule.