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Auto-Assign Issue Based on Request Type

Giancarlo Agurto

I have external users the open tickets. One option they have is to select a "Request Type". I have 4 options to choose from at the start of the portal.

How can Jira automatically assign to user or group when the reporter chooses any of the 4? I want to auto assign for all 4 types.

THanks

Accepted answers

All comments

Josh Steckler

Hi Giancarlo -

For assigning to a user, it's as simple as putting the Assignee field onto the request type under the hidden fields.

For assigning to a group, you will need to create a field for that. I gave a talk at Summit 2018 where I discussed my team's solution to this problem. https://www.youtube.com/watch?v=QMpGMPnECSA

Thomas Deiler_db00h3

Dear @Giancarlo Agurto,

you are using the words "Request Type" and "Portal" in your question. I guess you are using Jira Service Desk and not just Jira Core, or?

You can do this with the Automation part of Jira Service Desk. Create a rule that is triggered on new created issues and when a certain request type (field name "Custom Request Type") is detected, the issues assignee field is modified to a specific user. See my screenshot of the rule: