We have migrated our Confluence Server 6.10.1 to the Cloud using the Cloud Migration Assistant and following these instructions:
https://confluence.atlassian.com/confcloud/cloud-migration-assistant-for-confluence-959303217.html
However, we seem to be missing something as we set up users in Confluence Cloud manually (only 25 users) prior to migrating the spaces as per the instructions but now the reference to any users in all documentation says 'former user'. For some reason there is no mapping between our users from old to new (even if email addresses of users are the same).
Anyone have any experience here and may be able to point us to where we are going wrong?
Thanks Nicole for letting us know about this issue. We've been paying close attention to your feedback and issues, and are happy to let you know we've just released a new version of the app that fixes this problem.
The Could Migration Assistant for Confluence (v2.0.0) will now help you to easily migrate your users and groups, as well as spaces. Migrating them all together will resolve the issue that displays ‘former user’.
We’re also working on an upcoming update to Confluence Cloud, to allow email addresses to be used to identify users.
Thanks again for the feedback!- Noni
Are the user names identical, not just the email addresses?
Hi Bill,
No, this could be our issue as they are not identical, but Altassian support have said they can help and provide mapping between the two so we will get their assistance to sort it for us.
Thanks for your help.
Hi Noni,
Our Confluence was also migrated to Atlassian Cloud and has the same issue as reported by Nicole. We are considering migrating our JIRA to Atlassian Cloud now. The person who handled the migration has since left.
Can the Could Migration Assistant for Confluence (v2.0.0) be applied to an already migrated Confluence instance to fix this issue?
- Liam
Hi Liam,
We normally recommend migrating Jira before Confluence because the Jira migration will overwrite any Confluence users you already have in cloud.In your case, after you have migrated Jira, you should then be able to run a users only migration using the Cloud Migration Assistant for Confluence to re-migrate your Confluence users. It's possible that this will also resolve your issue however, I can't be sure without more details.
I highly recommend getting familiar with our migration planning guides:
If you continue to have issues, reach out to our technical support team. - Noni
Thanks Noni. This is good to know.
We are currently on server version JIRA v7.3.6, which is 2+ years old. Our IT guys are proposing to move JIRA to Cloud as they have already moved our Confluence.
I'm wondering if it is best for us just to upgrade server to latest 7.13 or 8.0.2 first and ensure we are happy with it before moving it over to Cloud.
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