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Jira running but web not showing

UKEngineering

I rebooted my server yesterday for a hardware update. Upon reboot, I restarted Jira. I get the usual messages running the start-jira.sh. There are no errors that appear on the start up script. I have gone through the logs, and there is no errors that I can see. I typically am getting nothing on the web page. Occasionally i am getting "JIRA had problems starting up" page, stating it can't locate my JIRA home directory. But usually it is just blank, white page.

Java is running. My confluence instance came back up with no problems. So i'm trying to figure out why Jira is not coming back up when restarted. I'll go back through the logs but I honestly didn't see anything out of the ordinary or anything labelled as error or warning. My version does seem to have a bit of abug with Java. but i have run my check-java.sh and exported the appropriate file for jdk. I would love some other things to try to get this working.

Disclosure: the person who installed this originally did not do it correctly. If i can get this back up and working, I will have a migration to a better installation VERY SOON to avoid this type of issue in the future.

Accepted answers

UKEngineering

Hello!

I found the problem. A line was changed in the server.xml file awhile back. I have changed it back to what was originally.

what was I found. I changed it back to what it was originally:

I restarted Jira. and it came back up. Not sure who made that change.

Thank you for all your assistance in trying to help me figure out what was going on! Sorry for the delay. Some other things got prioritied and I came back to this yesterday. I thought I would update you with what I found and hopefully it will help someone else who may come up with a similar problem!

All comments

Shankar Asam {Appfire}

Hi,

Are your JIRA and Confluence installed on a single server? Do you think its a firewall issue? Or an IP table turned on after reboot (in case different server). Can you check netstat command to see if java process exists for JIRA?

How did you access JIRA? Directly IP:port / URL:port or do you have any apache or NGINX front-ended? If so, check if there are running after the reboot.

If you are using Linux, you can SSH to the server and run Curl command to see if the site comes up just fine.

Thanks

Shankar

UKEngineering

Yes, they are currently both on the same server. I know this is not ideal and it will change in the future when other projects and tasks are not taking precidence. Firewall is open. There java process for the 8080 port for Jira open, established. I did test last night with changing the port for java, as 8005 is being used by another process.

I access jira normally through browser, usually firefox. http://10.10.10.50:8080. Confluence is on port 8090.

I run the start-jira.sh command via the commandline when restarting it. I don't currently have a process for it to start upon reboot.

I haven't used curl for Jira before. Would i just do curl GET http://localhost:8080 or something like that?

UKEngineering

I was revisiting logs. I did see these messages in atlassian-jira.log Not sure if it's helpful.

2019-01-21 15:16:26,248 JIRA-Bootstrap ERROR      [c.a.jira.health.HealthChecks] We can't locate your JIRA home directory
2019-01-21 15:16:26,248 JIRA-Bootstrap ERROR      [c.a.jira.health.HealthChecks] Your JIRA home directory has important information on how JIRA works, so you need to make sure it's set up correctly.
    Review our documentation for more information on setting your JIRA home.
2019-01-21 15:16:26,347 JIRA-Bootstrap INFO      [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2019-01-21 15:16:26,347 JIRA-Bootstrap FATAL      [c.a.jira.startup.JiraStartupLogger] Startup check failed. JIRA will be locked.

Nic Brough -Adaptavist-

>We can't locate your JIRA home directory

That usually renders a Jira unusable. You'll need to investigate why it can't find the directory!

Start with a look in <jira install>/atlassian-jira/WEB-INF/classes/jira-application.properties - this contains the pointer to the directory your Jira is trying to use.

Check that the directory exists and is owned by the user who runs the Jira service, plus all the contents.

UKEngineering

Hello!

I found the problem. A line was changed in the server.xml file awhile back. I have changed it back to what was originally.

what was I found. I changed it back to what it was originally:

I restarted Jira. and it came back up. Not sure who made that change.

Priya Dharsini

Hi,

For me Atlassian JIRA tool is running as server but in browser it is not coming.how to rectify the problem.

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