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I have Jira Server 7.11 installed and want to add Jira Service Desk but it doesn't work

ERich Gutknecht_wtkadb

When trying to install Jira Service Desk 8.0 via Administration > Application an error occurs and it tells me to check the logs.

There is noch SNI-parameter in the setenv.sh-File and the *.bat-File I can't edit (I'm installing on a Windows-Server)....

The Resolution doesn't help because it's the installation that fails and not (yet) the start ;-)

Can anyone explain and tell me what to do? Too bad there is no Atlassian-Support for such a mattter ;-(

ERich

Accepted answers

Josh loe_gb18e3

Erich,

You pasted an image, so I can't scroll the message. I'm interested in what you mean by theres no support from atlassian on the issue? You can open a ticket.

Have you installed Service Desk before?

I'd recommend updating to the latest version of JIRA, then trying to install Service Desk.

Alexey Matveev

Hello,

You can not install Jira Service Desk for Jira 8 to Jira 7.11.

The version of your Jira Service Desk must be 3.14.0

All comments

Josh loe_gb18e3

Erich,

You pasted an image, so I can't scroll the message. I'm interested in what you mean by theres no support from atlassian on the issue? You can open a ticket.