How can I create a confirmation on "Share with customer"

Jonas Nilefell_3tvkze

My users are to often pressing "Share with customer" instead of "Comment internally" when they are adding comments to a issue. 

Is there any way to get a confirmation when you press "Share with customer"?

Sloan N_ B_

Hi Jonas

A good question I wondered myself.

Upon a search in the Atlassian Marketplace I found Doublecheck for Jira and Service Desk. It does exactly what you described.

Cheers
Niklas