How do I email service desk agents on a new request?

Question

I would like to customise JIRA Service Desk so that when a new request is logged all the agents are emailed.

Thanks

Paul

Tibor Hegyi [META-INF] · Answer

Some hints and steps from the docs:

* Create a new Notification Scheme
* Add Service Desk Team role to the scheme for the events you like (same page in docs)
* Configure this scheme in your SD project* Open Service Desk Project administration
* Scroll down to Notifications (see left hand side)
* Action / Select a Scheme, then select the notification scheme you created

* Configure project roles in your SD project:* Open Service Desk Project administration
* Find Users and Roles
* Add all agents to the Service Desk Team role

* If no emailing has ever been configured in your JIRA instance (e.g. because it is new), then go through this documentation for all steps.

Note: you'll need administrator rights in your JIRA.

Paul Shore · Answer

OK, steps please - new to  JIRA Service desk and if I knew about notifications scheme with a service desk project role issue created event I wouldn't have needed to ask this question in the first place.

Thanks

Paul

Tibor Hegyi [META-INF] · Answer

You can setup a Notification Scheme with Service Desk Team project role added to the Issue Created event. Configure your project with this scheme and make sure all agents are added to this role.