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Is it possible to send an alert for a SLA breach in a shorter time frame than 30 minutes?

Bartlett, Leigh

We currently have SLA's of less than 30 minutes, and we aren't able to send an alert with the current config until a breach has occurred.

The field for the time frame does not seem to be configurable.

Accepted answers

Thomas Deiler_db00h3

Dear @Bartlett, Leigh,

you are right. I had a look in both Cloud and Server version. 60 min, 30 min and breach are the defaults.

One solution would lead to a tool - breach. Trigger notifications less than 30 minutes by an external script that uses the REST API.

Another way would be to raise a suggestion at jira.atlassian.com.

So long

Thomas

All comments

Thomas Deiler_db00h3

Dear @Bartlett, Leigh,

you are right. I had a look in both Cloud and Server version. 60 min, 30 min and breach are the defaults.

One solution would lead to a tool - breach. Trigger notifications less than 30 minutes by an external script that uses the REST API.

Another way would be to raise a suggestion at jira.atlassian.com.

So long

Thomas

Thomas Deiler_db00h3

There already exists a suggestion. You can vote for this.

Bartlett, Leigh

Thanks @Thomas Deiler! I've voted and added myself as a watcher to these, fingers crossed.

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