JIRA Software takes too long or inaccessible

nicoslud

Hi people,

i recently deployed a Jira Software installation on my infrastructure but it seems to be stalling for some reason.

Jira takes very long to login or is completely inaccessible. I tried to up the memory to 2GB using setenv.sh and increasing the KVM vps memory as well (3GBytes), switched off the healthcheck plugins, and changed the BaseURL to the public one. I also had use=SSL=false  explicitely stated in the connection string (as it was the only error that i saw in catalina.out file.

Untill today nol luck.
Any ideas?

Andy Heinzer

I would recommend reviewing the Jira Sizing Guide to get a better idea of the hardware resourced need to run Jira well.   If you have Jira allocating 2GB of memory, we would expect the host operating system to be allocated at least 8GB in order to manage other processes and the operating system itself well.  

There is also concern about the CPU speed and number of CPU cores allowed for this system.  That guide can help you see and understand if you're meeting/exceeding these expectations or not.  If you're meeting both CPU and memory requirements, then the next most common bottleneck tends to be disk speed.  

It might then help to try out the KB Testing disk access speed for a Java application.

Try these things first and let us know the results.