Has anyone set up a Service Desk Kiosk?

Rocky Reyes

Hello everyone and happy new year!

I'm looking for a way to set up Jira Service Desk on a kiosk so that walk-up users can log a ticket on their own.

 

I envision an iPad on a stand with Service Desk mobile always on.

I'd like to have a couple of these throughout the office, but would like to get just one up and running for now.

Any suggestions or feedback would be greatly appreciated!

Cheers!

Greg

We have implemented that, yes.

The way we have done it is to create an Active Directory account that's the "User" for walk ups and leave that user (which has no other permissions in AD obviously) logged in.

We have the customer who is  filling out the form on the kiosk put their real username/email address as the requestor so we can follow up with them as normal through Service Desk.

The solution we haven't found yet is a way to get the page to redirect to the main portal after a customer submits a ticket so that the screen isn't on their ticket when the next user walks up. Not a huge deal but something to keep in mind.