Grouping agents by Function

Daran Stokes

Hi.

Jira Servicedesk newbie here, so forgive the seemingly basic question...

We have a mid sized IT team which we separate by function - service desk/application/data/infrastructure.

What I'd like to do is group my agents together so that, for example, the apps guys get to see apps tickets.

Also, I'd like to be able to assign tickets to the group, rather than the individual.

Is there a Ootb function for this, or would I need to create a custom field on all my issue forms 

Susan Hauth _Jira Queen_

Hi,

So assignee's are only single individuals BUT you can use a group name and attach it to a group email address if you're trying to do that.

You can use the OOB Automate for JSD to assign an issue to your correct group.  Perhaps using component or request type.

If you need the apps guys to see only their tickets, then you can use OOB Issue Level security.

Hope these are ideas that will help

Susan