Can Jira software users transition issues created in a service desk project without being service desk agents? In other words only having Jira software application access.
Up to recently we have only used Jira software. Our developers have always had the ability to transition and edit tasks.
We are now using Jira Service Desk Cloud and it appears that they can no longer transition or edit the task.
As soon as Jira Service Desk application access is switched on, it is possible to edit and transition issues. The problem with this is that an agent cost will then be incurred.
An Example of the setup that I thought should work
- The user has "Jira Software" application access
- The project type is "Service Desk Project"
- There is a project role called "Developers"
- The Permissions scheme has Issue Permissions > Create Issues set to the project role "developers"
- Under People, jira-software-users is assigned to the project role developers
