Why can't I access Confluence and JIRA Software at the same time?

Question

We recently upgraded to JIRA Software from Core and also installed Confluence, which we have linked together and are hosted on our own servers. However, it seems that I can't be logged into both applications in the same browser at the same time. When I login to one of them, I'm logged out of the other. Why is this?

We haven't configured the LDAP or mail server on Confluence yet so I'm not sure if that's a factor or not.

Kelsey Collins · Answer

We did. Thanks for the info.

Alexey Matveev · Answer

Hello,

I guess you installed Jira and Confluence on the same server.

Here is a KB about it:

https://confluence.atlassian.com/jirakb/user-is-constantly-logged-out-of-jira-192872663.html