If a customer belongs only to one organization, can I remove the "Share With" field?

Michele Penzo

Hi,

We use the Jira Service Desk on the Cloud. 

If a customer belongs only to one organization, can I remove the "Share With" field? I'd like to share automatically the requests the customer creates with all his/her colleagues.

 

I'd like to hide the "Share with" field.

Angélica Luz

Hello Michele,

Thank you for getting in touch with Atlassian Community!
Currently, it's not possible to remove the "Share with" button if the customer belongs to an organization.
We have a feature request suggesting the ability for admins to set the default value for the field:
- https://jira.atlassian.com/browse/JSDCLOUD-4638
Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica