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Can't transition between To Do and In Progress

Waynn_Lue

I have a basic project in classic Jira (I migrated all my tickets from a next-gen project), but I can't seem to transition any tickets from To Do to In Progress. Here's my workflow, which should allow transitions from anything to In Progress but it doesn't seem to work.

Screen Shot 2019-01-09 at 4.23.59 PM.png

Accepted answers

All comments

Jack Brickey

First are you sure the WF shown is indeed the one associated? Can you verify by going to the detail issue view for one of the To Do issues and click on the View Workflow link by the status? Assuming it is the same workflow please recheck the inability to transition.

Waynn_Lue

Yup, can verify! I went to one of the tickets, clicked View Workflow and the same one popped up. Can verify that I still can't transition between To Do and In Progress, all it lets me transition to is Blocked or Done.

Ollie Guan

Hi @Waynn_Lue,

The current problem is that you can't see the button that transitions from other states to In Progress?

Have you tried to check if there are any restrictions in the workflow?

Waynn_Lue

It says that they all should work:

Screen Shot 2019-01-09 at 5.19.59 PM.png

Ollie Guan

How about the conditions?

Jack Brickey

Unsure of cause yet but here is what I would try next.

Hypothesis: something is squirrelly with the issues moved from NG. Test: create new issue in the project and try transition.
Hypothesis: something odd/unseen about the workflow. Test: create a dedicated transition without any restrictions from ToDo to InProgress. Publish and test. Verify you see the new transition in the issue detail view.
check transition permissions - unlikely

Waynn_Lue

Yeah, I tried creating new issues and it doesn't work on those. I also tried creating a new transition but it won't let me because it says it already does.