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What are the recommended dimensions for the new help centre banner and logo?

Matt_rkedhz

I'm currently trying to customise a company service desk help centre, and have transitioned to the new help centre.

The option to include a custom banner and logo are there, but I can't seem to find any documentation for the recommended dimensions that the new banner and logo should be.

Any help with this would be great!

Cheers,

Matt.

Accepted answers

Matt_rkedhz

From further investigation, it seems that the example banner used by Atlassian is 2048 x 384.

Angélica Luz

Hello Matthew,

Thank you for getting in touch with Atlassian Community!
The minimum recommended size it would be 1105x300 which is the area available on the customer portal for the banner.
Related to the width, it will adapt the image to the portal, that's why we can't find what is the correct width of the banner on documentation.

Regards,
Angélica

All comments

Matt_rkedhz

From further investigation, it seems that the example banner used by Atlassian is 2048 x 384.

Angélica Luz

Hello Matthew,

Regards,
Angélica

Matt_rkedhz

Thanks Angelica, That's good to know!

Would you happen to know the size recommendations of the logo as well?

Cheers,

Matt

Angélica Luz

Hi Matthew,

The image size limit for the logo is 200x100 pixels.

Regards,
Angélica

Melanie Pasztor

Is the dimension requirements/recommendations not written somewhere in the documentation? If not, shouldn't it?

Angélica Luz

Hi Melanie,

Sure thing, it would be great to have this information on our documentation.
I created an internal ticket suggesting to add this information on three documentations we have related to the customization of the customer portal.
I'm not sure how long it will take, but as soon as I get an update, I'll post here.

Regards,
Angélica

Angélica Luz

Hi @Matt and @Melanie Pasztor

Our dev team has updated two documentation with the right information about the banner.

- Configuring the customer portal

- Customize the help center

Regards,
Angélica

Marielle van der Schans

Hi Angela,

Your answers are really useful thank you. But when I follow the links this is for the Cloud version, not for the server version.

When I search through the server documentation the dimensions are not mentioned. Is this the same as for the cloud?

Thank you in advance for the answer.

Regards,

Marielle

Angélica Luz

Hi Marielle,

Thank you! I'm happy to help.
As per the screenshots of the server documentation, I believe that the size is the same because if we compare the new portal from Cloud the design is the same for server.
I sent a message to our content design team to confirm this information and once I have a response I'll update here and I'll create an internal ticket for them to update the server documentation as well.

Regards,
Angélica

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