Trigger a mail when SLA Breached

Question

Automatically I want JIRA to trigger a Mail to project Lead oR Particular Project Role when the SLA breached

Carlos Yuwono · Answer

Is there a way to create a custom message ? the default is showing "This issue requires your attention "

Olga Videc · Answer

Hello @Madhu Mullangi

What @[deleted]said it correct

This is how I use it.

SLA is used in Jira Service Desk unless you are using some addon and using it on Jira Software.

If you are using it on Jira SD go to you SD project settings - > automation -> add custome

When:

"SLA time remaining"  Add then choose your SLA (name)

Event: Breached

IF:

Issue matches: you can leave all or put a custom JQL  which fits your need

THEN:

Alert user: and write the name of a user you want to alert(write his jira username it should offer you)

Hope this helps,

BR, Olga

unknown · Answer

Hello @Madhu Mullangi,

You can try any of the following :

https://confluence.atlassian.com/jirakb/how-to-configure-notifications-for-breached-slas-in-jira-service-desk-777027020.html?_ga=2.268216206.1826075411.1546779896-1516142325.1531468173

OR

Use third-party add-on like Automation for JIRA :

https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=cloud&tab=overview

Regards,

Swathi