Hi,
my name is Goran.
When I'm accessing Jira Service Desk > Email request I'm receiving 500 error.
Jira Service Desk version is 3.15.3 and Jira Software is 7.12.3. Applications are running on our server.
Here are technical details from web page:
Technical details
Log's referral number: a5b676b1-62f0-458d-9a28-300202852477
Cause
Referer URL: https://xxxx.xxxx.xx/plugins/servlet/applications/versions-licenses
com.google.template.soy.tofu.SoyTofuException: In 'foreach' command {foreach $entry in $emailSetting.entries}<tr class="sd-email-setting" data-id="{$entry.emailSettingsId |escapeHtml}" data-project-id="{$entry.projectId |escapeHtml}" data-email="{$entry.email |escapeHtml}" data-channel-key="{$entry.channelKey |escapeHtml}">{if isFirst($entry) and length($emailSetting.entries) > 1}<th headers="sd-col" rowspan="{length($emailSetting.entries) |escapeHtml}" class="font-normal">{$emailSetting.serviceDeskName |escapeHtml}</th>{elseif length($emailSetting.entries) == 1}<td headers="sd-col">{$emailSetting.serviceDeskName |escapeHtml}</td>{/if}<td headers="sd-address-col">{$entry.email |escapeHtml}</td><td headers="sd-request-type-col">{if $entry.requestName}<div>{$entry.requestName |escapeHtml}</div>{else}<div class="sd-status-bad">{getText('sd.admin.email.invalid.request') |escapeHtml}</div>{/if}</td><td headers="sd-status-col" class="js-test-server-status">{if $entry.lastSentRaw == 0}<div class="sd-status-bad">{$entry.lastSentMessage |escapeHtml}</div>{else}<div>{$entry.lastSentMessage |escapeHtml}</div>{/if}</td><td headers="sd-test-server-col"><div class="js-action-buttons"><button class="aui-button aui-button-compact js-test-server">{getText('sd.admin.email.table.column.test') |escapeHtml}</button><button class="aui-button aui-button-compact aui-button-link js-view-log">{getText('sd.admin.email.table.column.log') |escapeHtml}</button><button class="js-tooltip aui-button aui-button-compact aui-button-link js-delete-settings" title="{getText('sd.admin.email.confirm.delete.tipsy') |escapeHtml}">{getText('sd.admin.email.table.column.delete') |escapeHtml}</button><span class="cv-sd-status js-status"></span></div></td></tr>{/foreach}, the data reference does not resolve to a SoyList (encountered type com.google.template.soy.data.restricted.UndefinedData).com.google.template.soy.tofu.SoyTofuException: In 'foreach' command {foreach $entry in $emailSetting.entries}<tr class="sd-email-setting" data-id="{$entry.emailSettingsId |escapeHtml}" data-project-id="{$entry.projectId |escapeHtml}" data-email="{$entry.email |escapeHtml}" data-channel-key="{$entry.channelKey |escapeHtml}">{if isFirst($entry) and length($emailSetting.entries) > 1}<th headers="sd-col" rowspan="{length($emailSetting.entries) |escapeHtml}" class="font-normal">{$emailSetting.serviceDeskName |escapeHtml}</th>{elseif length($emailSetting.entries) == 1}<td headers="sd-col">{$emailSetting.serviceDeskName |escapeHtml}</td>{/if}<td headers="sd-address-col">{$entry.email |escapeHtml}</td><td headers="sd-request-type-col">{if $entry.requestName}<div>{$entry.requestName |escapeHtml}</div>{else}<div class="sd-status-bad">{getText('sd.admin.email.invalid.request') |escapeHtml}</div>{/if}</td><td headers="sd-status-col" class="js-test-server-status">{if $entry.lastSentRaw == 0}<div class="sd-status-bad">{$entry.lastSentMessage |escapeHtml}</div>{else}<div>{$entry.lastSentMessage |escapeHtml}</div>{/if}</td><td headers="sd-test-server-col"><div class="js-action-buttons"><button class="aui-button aui-button-compact js-test-server">{getText('sd.admin.email.table.column.test') |escapeHtml}</button><button class="aui-button aui-button-compact aui-button-link js-view-log">{getText('sd.admin.email.table.column.log') |escapeHtml}</button><button class="js-tooltip aui-button aui-button-compact aui-button-link js-delete-settings" title="{getText('sd.admin.email.confirm.delete.tipsy') |escapeHtml}">{getText('sd.admin.email.table.column.delete') |escapeHtml}</button><span class="cv-sd-status js-status"></span></div></td></tr>{/foreach}, the data reference does not resolve to a SoyList (encountered type com.google.template.soy.data.restricted.UndefinedData).
at ServiceDesk.Templates.Admin.email.emailSettings(Unknown Source) [?:?]
at com.google.template.soy.tofu.internal.BaseTofu.renderMainHelper(BaseTofu.java:369) [?:?]
at com.google.template.soy.tofu.internal.BaseTofu.renderMain(BaseTofu.java:322) [?:?]
at com.google.template.soy.tofu.internal.BaseTofu.access$100(BaseTofu.java:66) [?:?]
at com.google.template.soy.tofu.internal.BaseTofu$RendererImpl.render(BaseTofu.java:476) [?:?]
at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:133) [?:?]
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:45) [?:?]
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:39) [?:?]
at sun.reflect.GeneratedMethodAccessor1989.invoke(Unknown Source) [?:?]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_181]
at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_181]
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56) [?:?]
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60) [?:?]
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70) [?:?]
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53) [?:?]
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57) [?:?]
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
at com.sun.proxy.$Proxy3408.render(Unknown Source) [?:?]
...
Caused by: com.google.template.soy.sharedpasses.render.RenderException: In 'foreach' command {foreach $entry in $emailSetting.entries}<tr class="sd-email-setting" data-id="{$entry.emailSettingsId |escapeHtml}" data-project-id="{$entry.projectId |escapeHtml}" data-email="{$entry.email |escapeHtml}" data-channel-key="{$entry.channelKey |escapeHtml}">{if isFirst($entry) and length($emailSetting.entries) > 1}<th headers="sd-col" rowspan="{length($emailSetting.entries) |escapeHtml}" class="font-normal">{$emailSetting.serviceDeskName |escapeHtml}</th>{elseif length($emailSetting.entries) == 1}<td headers="sd-col">{$emailSetting.serviceDeskName |escapeHtml}</td>{/if}<td headers="sd-address-col">{$entry.email |escapeHtml}</td><td headers="sd-request-type-col">{if $entry.requestName}<div>{$entry.requestName |escapeHtml}</div>{else}<div class="sd-status-bad">{getText('sd.admin.email.invalid.request') |escapeHtml}</div>{/if}</td><td headers="sd-status-col" class="js-test-server-status">{if $entry.lastSentRaw == 0}<div class="sd-status-bad">{$entry.lastSentMessage |escapeHtml}</div>{else}<div>{$entry.lastSentMessage |escapeHtml}</div>{/if}</td><td headers="sd-test-server-col"><div class="js-action-buttons"><button class="aui-button aui-button-compact js-test-server">{getText('sd.admin.email.table.column.test') |escapeHtml}</button><button class="aui-button aui-button-compact aui-button-link js-view-log">{getText('sd.admin.email.table.column.log') |escapeHtml}</button><button class="js-tooltip aui-button aui-button-compact aui-button-link js-delete-settings" title="{getText('sd.admin.email.confirm.delete.tipsy') |escapeHtml}">{getText('sd.admin.email.table.column.delete') |escapeHtml}</button><span class="cv-sd-status js-status"></span></div></td></tr>{/foreach}, the data reference does not resolve to a SoyList (encountered type com.google.template.soy.data.restricted.UndefinedData).
at ServiceDesk.Templates.Admin.email.emailSettings(Unknown Source) [?:?]
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitForeachNode(RenderVisitor.java:384) [?:?]
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:104) [?:?]
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56) [?:?]
at com.google.template.soy.basetree.AbstractNodeVisitor.visitChildren(AbstractNodeVisitor.java:59) [?:?]
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitChildren(AbstractSoyNodeVisitor.java:129) [?:?]
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitForeachNode(RenderVisitor.java:403) [?:?]
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:104) [?:?]
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56) [?:?]
at com.google.template.soy.basetree.AbstractNodeVisitor.visitChildren(AbstractNodeVisitor.java:59) [?:?]
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitChildren(AbstractSoyNodeVisitor.java:129) [?:?]
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitBlockHelper(RenderVisitor.java:702) [?:?]
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitSoyNode(RenderVisitor.java:649) [?:?]
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitIfElseNode(AbstractSoyNodeVisitor.java:268) [?:?]
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:98) [?:?]
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitIfNode(RenderVisitor.java:344) [?:?]
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:96) [?:?]
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56) [?:?]
at com.google.template.soy.basetree.AbstractNodeVisitor.visitChildren(AbstractNodeVisitor.java:59) [?:?]
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitChildren(AbstractSoyNodeVisitor.java:129) [?:?]
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitBlockHelper(RenderVisitor.java:702) [?:?]
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitTemplateNode(RenderVisitor.java:220) [?:?]
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitTemplateBasicNode(AbstractSoyNodeVisitor.java:160) [?:?]
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:66) [?:?]
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56) [?:?]
at com.google.template.soy.basetree.AbstractNodeVisitor.exec(AbstractNodeVisitor.java:40) [?:?]
at com.google.template.soy.tofu.internal.BaseTofu.renderMainHelper(BaseTofu.java:366) [?:?]
... 312 more
...and this is atlassian-jira.log
2019-01-08 09:44:02,392 http-nio-8081-exec-14 ERROR [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=a5b676b1-62f0-458d-9a28-300202852477, interpretedMsg=, cause=com.google.template.soy.tofu.SoyTofuException: In 'foreach' command {foreach $entry in $emailSetting.entries}<tr class="sd-email-setting" data-id="{$entry.emailSettingsId |escapeHtml}" data-project-id="{$entry.projectId |escapeHtml}" data-email="{$entry.email |escapeHtml}" data-channel-key="{$entry.channelKey |escapeHtml}">{if isFirst($entry) and length($emailSetting.entries) > 1}<th headers="sd-col" rowspan="{length($emailSetting.entries) |escapeHtml}" class="font-normal">{$emailSetting.serviceDeskName |escapeHtml}</th>{elseif length($emailSetting.entries) == 1}<td headers="sd-col">{$emailSetting.serviceDeskName |escapeHtml}</td>{/if}<td headers="sd-address-col">{$entry.email |escapeHtml}</td><td headers="sd-request-type-col">{if $entry.requestName}<div>{$entry.requestName |escapeHtml}</div>{else}<div class="sd-status-bad">{getText('sd.admin.email.invalid.request') |escapeHtml}</div>{/if}</td><td headers="sd-status-col" class="js-test-server-status">{if $entry.lastSentRaw == 0}<div class="sd-status-bad">{$entry.lastSentMessage |escapeHtml}</div>{else}<div>{$entry.lastSentMessage |escapeHtml}</div>{/if}</td><td headers="sd-test-server-col"><div class="js-action-buttons"><button class="aui-button aui-button-compact js-test-server">{getText('sd.admin.email.table.column.test') |escapeHtml}</button><button class="aui-button aui-button-compact aui-button-link js-view-log">{getText('sd.admin.email.table.column.log') |escapeHtml}</button><button class="js-tooltip aui-button aui-button-compact aui-button-link js-delete-settings" title="{getText('sd.admin.email.confirm.delete.tipsy') |escapeHtml}">{getText('sd.admin.email.table.column.delete') |escapeHtml}</button><span class="cv-sd-status js-status"></span></div></td></tr>{/foreach}, the data reference does not resolve to a SoyList (encountered type com.google.template.soy.data.restricted.UndefinedData)., stacktrace=com.google.template.soy.tofu.SoyTofuException: In 'foreach' command {foreach $entry in $emailSetting.entries}<tr class="sd-email-setting" data-id="{$entry.emailSettingsId |escapeHtml}" data-project-id="{$entry.projectId |escapeHtml}" data-email="{$entry.email |escapeHtml}" data-channel-key="{$entry.channelKey |escapeHtml}">{if isFirst($entry) and length($emailSetting.entries) > 1}<th headers="sd-col" rowspan="{length($emailSetting.entries) |escapeHtml}" class="font-normal">{$emailSetting.serviceDeskName |escapeHtml}</th>{elseif length($emailSetting.entries) == 1}<td headers="sd-col">{$emailSetting.serviceDeskName |escapeHtml}</td>{/if}<td headers="sd-address-col">{$entry.email |escapeHtml}</td><td headers="sd-request-type-col">{if $entry.requestName}<div>{$entry.requestName |escapeHtml}</div>{else}<div class="sd-status-bad">{getText('sd.admin.email.invalid.request') |escapeHtml}</div>{/if}</td><td headers="sd-status-col" class="js-test-server-status">{if $entry.lastSentRaw == 0}<div class="sd-status-bad">{$entry.lastSentMessage |escapeHtml}</div>{else}<div>{$entry.lastSentMessage |escapeHtml}</div>{/if}</td><td headers="sd-test-server-col"><div class="js-action-buttons"><button class="aui-button aui-button-compact js-test-server">{getText('sd.admin.email.table.column.test') |escapeHtml}</button><button class="aui-button aui-button-compact aui-button-link js-view-log">{getText('sd.admin.email.table.column.log') |escapeHtml}</button><button class="js-tooltip aui-button aui-button-compact aui-button-link js-delete-settings" title="{getText('sd.admin.email.confirm.delete.tipsy') |escapeHtml}">{getText('sd.admin.email.table.column.delete') |escapeHtml}</button><span class="cv-sd-status js-status"></span></div></td></tr>{/foreach}, the data reference does not resolve to a SoyList (encountered type com.google.template.soy.data.restricted.UndefinedData).
at ServiceDesk.Templates.Admin.email.emailSettings(Unknown Source) [?:?]
at com.google.template.soy.tofu.internal.BaseTofu.renderMainHelper(BaseTofu.java:369) [?:?]
at com.google.template.soy.tofu.internal.BaseTofu.renderMain(BaseTofu.java:322) [?:?]
at com.google.template.soy.tofu.internal.BaseTofu.access$100(BaseTofu.java:66) [?:?]
at com.google.template.soy.tofu.internal.BaseTofu$RendererImpl.render(BaseTofu.java:476) [?:?]
at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:133) [?:?]
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:45) [?:?]
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:39) [?:?]
at sun.reflect.GeneratedMethodAccessor1989.invoke(Unknown Source) [?:?]
...
I have tried several solutions posted here:
...but without success.
Can you point me to the right direction?
Thx!
