How can i track the time of my users in Helpdesk and Jira

Nico_9mdfk0

Hi!

next week my first emplyee starts working for me. Now i need for me and for financial office a overview abouts his workingtime. He will work in Jira and Helpdesk as supporter,

 

My plan is to give him tasks for softwaretesting in jira and support will come via helpdesk, no he have to insert his used time for finishing an issue/task

 

But how can i bring the time from Helpdesk and Jira together into one time overview?

I hope anyone can help me

Victor Mutambuki

Info,

Generally, there are some fields that can't/shouldn't be added to request types.  

• Log work
• Reporter
• Security level
• Time tracking
• Issue type

Maybe a plug in?

Victor