blacklist domain

Question

Hello,
Is it possible to blacklist domains in the service desk?
Since a few days we receive more than 20 emails per day, example: moshe@rooserundi.icu
We would like blocked "*.icu"
How can we do this, we are wasting a lot of time removing these tickets

The capcha is not a solution, because our employee sends the emails directly with the address of the support and not via the portal

Thank you

Jack Brickey · Answer

@tcau, you may want to look at the related content thread displayed to the right on this page and referenced here as well - Blacklisting-emails-from-specific-domains

Olga Videc · Answer

Hello Thomas,

You can edit your Who can raise requests? Permission on your service desk.

Or you can use an automation rule to be activated when the issue is created, and issue matches, transition issue to done, resolved or reject.

This part about matching you need Scriptrunner for this function

issueFieldMatch("project !=xx ", "Reporter", "@emaildomain")

BR, Olga