As the administrator for multiple Service Desks within our organisation I am having some challenges in working out how to limit access/issue search within the service desks. For example the Marketing Team have a Service Desk to manage their tickets, IR have a Service Desk etc. These teams do not need (or want) to see each others tickets when doing an issue search. Is there a way to set up permissions to limit them to their own Service Desk tickets when searching? All Service Desk Agents are currently set up under a single group as service desk users - this is the default access group and I believe this is potentially where we are going wrong.
