The reporter (customer) doesn't get e-mail notifications from Service Desk

Question

We are testing the Service Desk project. We followed the instructions we found in a document from Atlassian and everything was clear. Here are the steps we followed and completed (for the e-mail notifications):

* Menu: E-mail requests* We entered our helpdesk e-mailadres.

* Menu: Customer notifications* Enabled a couple of notifications.
* Also changed the 'To' to Reporter.

* Menu: Notifications* Here we've set e-mail to our helpdesk mail account.

After all these configurations, the customers still don't get e-mail notifications.. Please help :)

unknown · Answer

But why not? why is it possible to set up the reporter as receiver for the notifications?

Now if the issue is created, the reporter doesn't get a notification. Not only if the issue is created, also when a public comment is added to a Request, there is no notification for the reporter..

So my question now is, why can't a reporter get a notification? It looks like there are settings to set it up?

Thanks!

Victor Mutambuki · Answer

Eke,

Reporters do not get notifications.

Victor