auto select and security level

Question

Hi

I have a many security level in a project and any SL have a Manager.
Is there a way, when issue creation with security level selection ,Manager name selected automaticly??

Manager name is a field in create screen.

thanks a lot

Tom Lister_fo1j4e · Accepted Answer

Hi @Marzi Goodarzian

This would need some scripting plugin to implement.

Do you use the Component settings? They could be repurposed to supply mangers as component leads.

Create a cascading select list of Security Level / Manager definitions?

Alexey Matveev · Accepted Answer

Hello,

You can use Service Desk Automation feature.

Create automation for Issue created trigger, then add the Issue matches condition with a condition like this:

level = yourlevel

Then add the Edit issue action and set the required value to the Manager field