Service desk Report - Edit Series - Advanced show em

Question

Hello,

I tried to create custom report under Service desk- Report tab.

I was aiming to create series with Organization parameter as categlory.

However, when I create / edit the series, is not working.

1. Create series: Will show up : Please edit in Advanced mode. Click "Advanced"  The row is empty

2. Edit series: When I click "Edit", seems okay, the JQL is laying there for me, however, after I clicked and tried to edit it, the column became empty.

I searched through Community form with Service desk Series this keywords but didn't find a correspond question.

Is anything done wrong by me?

Jack Brickey · Answer

TBH I find it hard to believe there is an issue here as it is very basic functionality. While there certainly could be an issue I have never seen this so I would like to rule out misunderstanding. To that end, let's rewind a bit.

I would like to first start w/ a few point on how this should be working and some limitations to be aware of:

* You have Basic and Advanced JQL filter capabilities.
* Basic provides a more user friendly I/F for newbies. Underlying Basic is the actual JQL that runs the DB query.
* Advanced provide much more flexibility as some JQL functions are not easily presentable in a Basic UI view. Or at least Atlassian didn't choose to attempt to do so. Personally I rarely will use Basic anymore.
* If you enter a filter query in Basic and then click on Advance it should always display the JQL translation. This is a good way to get started w/ Advanced, i.e. enter a Basic query and then click on Advanced and tweak to meet your needs.
* As I mentioned above, some JQL functions will not translate to Basic so if you attempt to go back to Basic you may get the error you mentioned previously.
* If, in Reports or Issue Search, you go directly to Advanced it will be blank. You should be able to enter the desired JQL and you should see auto-complete occur.

Now, if you are saying that you have an existing report that you are attempting to edit and the Advanced JQL is blank I find that very odd and would be most interested in understand more about this specific report and the specifics of the JQL behind it.

Chrissy_t8wmee · Answer

Thanks for your reminder!

I tried after seeing your reminder, found it indeed happened in different browser.

Now I finally contacted Atlassian support ( looks like a starter license can not raise a support ticket but using anonymous can raise a support ticket. It's weird.)

Many thanks!

Jack Brickey · Answer

if this is occurring in multiple browswers I would contact Atlassian Support