Hi! How to make auto-complete a field Organization name, if request type is email?
@Andrey Chikishev, I do not understand the question. It seems that whenever a request comes in via the email channel you want to populate a custom field. Is that what you mean? Assuming so you might check out Automation. Here is an example...
I used it, issue remains ...
Please explain further. What issue remains when you do what? Maybe some screenshots of your issue and your attempted solution. What do you mean by auto-complete?
We have added required field Organisation name in the form. And after that, request type email stop worked. We configured the custom rule, but it didn't help.
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