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Tomcat misconfigured due to requests for special characters (2018)

brianchew

Hello all, super new to Jira and tomcat, but I managed to follow a guide and quickly install SSL, the redirect works, but after following the documentation to add these

Add <span>relaxedPathChars="[]|" </span>relaxedQueryChars="[]|{}^\`"<>" to the connector properties in server.xml

It seems like my Jira software is still telling me what the picture says

Screenshot 2018-12-22 at 10.09.31 PM.png

Do take note I am self-hosting, provided I have listed the logs from catalina.out, and my server.xml configuration files.

/opt/atlassian/jira/logs/catalina.out

2018-12-22 14:01:10,680 JIRA-Bootstrap ERROR      [c.a.j.health.checks.TomcatConfigurationHealthCheck]

    Required path chars: [ ] |

    Configured path chars: null []|

    Required query chars: [ ] | { } ^ \ ` " < >

    Configured query chars: null []|{}^\`"<>

 

2018-12-22 14:01:10,704 JIRA-Bootstrap ERROR      [c.a.jira.health.HealthChecks] Tomcat is misconfigured

2018-12-22 14:01:10,704 JIRA-Bootstrap ERROR      [c.a.jira.health.HealthChecks] The server.xml file is missing parameters needed by Jira to handle requests that contain special characters.

 

2018-12-22 14:01:10,704 JIRA-Bootstrap ERROR      [c.a.jira.startup.DefaultJiraLauncher] JIRA has failed to start because of the following errors: [(Event: Level = (EventLevel: error) , Key = (EventType:$

/opt/atlassian/jira/conf/sever.xml (my <Connector> sections)

        <Connector port="8080" 

                relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"

                   maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"

                   maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"

                   acceptCount="100" disableUploadTimeout="true" bindOnInit="false"/>

 

        <Connector port="8443" protocol="org.apache.coyote.http11.Http11NioProtocol"

                maxHttpHeaderSize="8192" SSLEnabled="true"

                maxThreads="150" minSpareThreads="25"

                enableLookups="false" disableUploadTimeout="true"

                acceptCount="100" scheme="https" secure="true"

                sslEnabledProtocols="TLSv1.2,TLSv1.3"

                clientAuth="false" useBodyEncodingForURI="true"

                keyAlias="jira" keystoreFile="/usr/lib/jvm/java-11-openjdk-amd64/jira.jks"

                keystorePass="" keystoreType="JKS"/>