Jira Service Desk - Prevent Customers from changing passwords

Question

Hello Community,

We would like to prohibit our customers from changing their Jira Service Desk passwords.

What is the most effective way to handle this, so it only impacts customers and NOT other users?

I don't want to modify the base code either (although I strongly considered it).

Thank you!

Tom Lister_fo1j4e · Answer

Can both apps share a common LDAP source or a cloud solution like Callsign.com ?

Bastian Stehmann · Answer

Ok, thanks for your explanation.

I have never seen something where this can be configured,  but maybe someone else has an idea of knows a way to do this.

Serial Founder · Answer

I will be synching their password via api. I.e when their PHP app password changes I’ll update their JSD password to the same password.

This will keep the in sync.