Jira Service Desk knowledge base format

Question

The narrow-lane format into which the Knowledge base contorts our Confluence content makes wide tables impossible to display to our Service Desk users.

There used to be a hack using #Anchors ..but that appears to have been lost in recent updates.

How can we bypass the annoying Knowledge Base narrow-lane formatting & provide our content to our customers?

Charles Johnson_omcwz0 · Answer

Thank you for replying...

unfortunately there's an issue within Cloud wherein we can NOT prevent users from seeing the "Activity" feed in Confluence. True, they can't click on an article in the feed & read it.. however they can still see the title.  So if someone inadvertently created a Confluence page named "Cogswell Cogs special discount price list"...  even if it is restricted.. ANYONE could still see that page title in the Activity feed.

So ... to avoid that, we'd have to spin up another confluence instance specific to 'external customer visibility'.. and then we run into a whole "in which confluence instance is the article we need to share" nightmare.

*sigh

Angélica Luz · Answer

Hello Charles,

Thank you for getting in touch with Atlassian Community!
I believe that the best option, in this case, is to allow your customers to see the articles directly in Confluence, but it will require to migrate all customers to Atlassian account. Please, check the article below for more details:
- How can I make my users and customers see Confluence pages without a license?

Also, we have a feature request suggesting the ability to use the entire page to see knowledge base articles on the customer portal:
- https://jira.atlassian.com/browse/JSDCLOUD-3983
Please, click on vote and watch to receive updates about the feature.

If you have any other question, please let us know.

Regards,
Angélica