Mail Handler only creating issues when mails arrive from email addresses linked to Jira Account

Question

We are working with an Atlassian Jira Cloud solution.

I have set up a handler based on the Default Cloud Mail Server (jira@vlaamseoverheid.atlassian.net).

When I send an email to jira@vlaamseoverheid.atlassian.net from the email adress linked to my Jira account, Jira does create a new Issue (as desired).

When I send an email to jira@vlaamseoverheid.atlassian.net from another email adress, Jira does not create a new Issue (not as desired).

Can you please investigate this?

Bastian Stehmann · Answer

Hi Peter,

I am sorry, but what I had in mind was server only.

Maybe you can reach out to the Atlassian Support here https://support.atlassian.com/contact/#/ , they should be able to have a look at their logs.

Bastian Stehmann · Answer

Yes, that was what I meant.

Hmm, then the emails should be processed.

I think there was somewhere some kind of logging for the emails, but I currently do not remember where exactly and can't check at the moment.

I will check this later and come back to you.

Peter Ebraert · Answer

I don't know what you mean by reporter.

In case it is the Mail Handler you mean, I have one that does create user accounts. I had it on "notify users" true, but also then, it did not create tickets.