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I want to use outlook account by service Desk.

Bumjun Cho

I created service desk. but, my outlook accout did not use Receive Mail-box.

Accepted answers

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Nic Brough -Adaptavist-

I am sorry, but the question does not make much sense. An account for Service Desk will have an associated email address, but I don't know what you mean by "my outlook account did not use recieve mail box"

Bumjun Cho

I means, I have added an outlook account to the mail account of JiRa's service desk. The outgoing mail address is sent to XXX@XXX.atlassian.net to communicate with the customer.
I would like to change to support@XXX.com

Nic Brough -Adaptavist-

Ah, ok. I think you need to tell Jira to send emails on behalf of your domain - see https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html

Bumjun Cho

I tried 'DNS' verify type(TXT). and I login to domain site and puted it the DNS information

verify_waited for 3days.png I waited for 3 days.

clicked the "Verify domain", pop-up message is :

and Now, what should I do?

please, tell me your in advise.

Nic Brough -Adaptavist-

I'm afraid that's a bit beyond me. You need to make sure the DNS is recognised by Cloud servers. Can you see it from home or somewhere else that is outside your own network?

Bumjun Cho

How can I how to DNS?

my dns is sualab.com and I'm receiving a suppy from the DNS management site.

Nic Brough -Adaptavist-

I do not know, DNS is not my area. Have you tried the checker? https://domain-check.atlassian.com/ - this will report DNS problems as well as mail config problems

Bumjun Cho

yes, I tried it already. but, I can't.

One more,

host : amazonaws.com

value : atlassian-domain-verification=~~~~

TTL : 86400

is it right?

Nic Brough -Adaptavist-

I think the host needs to be the domain you want to use, the TTL is standard, but I don't know what the value is. In fact, I don't know what you're trying to do in that comment.