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Unexpected exception during JIRA startup. This JIRA instance will not be able to recover

Angélique Brugnerotto

Good evening support,

I use Jira Service Desk and Jira Software (7.10.2) from one year.
I shutdown my Jira Server. It's a Windows Server 2012 R2 Standard.
I reboot my server and Jira doesn't work anymore !!! This is a disaster.
I really need a quick help.
The Windows service "Atlassian Jira" is running.
Then when I access my website, the initialization occurs well but at the end, I have this error.

Can you help me quickly please ???
Many thanks for your help.
Best regards

Accepted answers

Nic Brough -Adaptavist-

That looks like there is something wrong with your database - the file it's referring to is a file the database keeps data in. You'll need to talk to your DBAs about why it's missing.

All comments

Nic Brough -Adaptavist-

That looks like there is something wrong with your database - the file it's referring to is a file the database keeps data in. You'll need to talk to your DBAs about why it's missing.

Angélique Brugnerotto

Thanks for the quick answer.

It's me that have install and configure the server. It's working fine from one year. I juste reboot the server, no change.

What can I do ? It's a big production server :-(

Angélique Brugnerotto

Is there a way to pay to have a technical support please ? It's really a disaster that our Jira server doesn't work anymore.

Nic Brough -Adaptavist-

There's not a lot you can do other than find the missing files on the database. It might be incorrect permissions, not actually "file not there".

If you can't find the fiels, then you'll need to start thinking about restoring from backups.

Angélique Brugnerotto

How can I find the fiels that are missing ?

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