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Why do some users appear twice when adding to a project?

Thomas Barns

I have a jira user who is unable to see a particular project. On looking at that project it appears he has been added to it. But on investigation he appears to have a 'ghost' account - he appears twice on the list of users to add to a project, once with his email address included and once without. Both can be added to the same project.

He's still only there once in the list of users in the Administration portal.

Any ideas?

Accepted answers

Jack Brickey

I expect the user was added twice. In the admin view be sure to look for inactive users and also see if one is a "portal only user". If you find two deactivate/remove the 'bad' one.

All comments

Jack Brickey

I expect the user was added twice. In the admin view be sure to look for inactive users and also see if one is a "portal only user". If you find two deactivate/remove the 'bad' one.

Thomas Barns

No inactive atlassian user with this username. If possibly added twice is there anywhere else (other than atlassian user admin) I might see the other one? Not sure why/how one would be added without an email address though.

thanks

Jack Brickey

attach some images of what you are seeing. maybe it will give me some ideas.

Thomas Barns

Email address has appeared for the 'ghost' user as well now - there are still two of them in the users list while only one user officially exists though (this is after adding both separately in an attempt to get him access):

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