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Is it possible to omit resolution values in one issuetype of a project

Bart Van den Bossche

Would it be possible to skip the use of resolution values on lifecycle statuses in just one issuetype within in a project containing multiple issuetypes, that do use them.

Currently i'm using resolution values when reaching a specific state. Which sometime leads to confusing end states of a ticket. e.g end state : "Complete" with resolution showing as "Rejected"

People raising the ticket complain that Completed/rejected makes them feel lost.. they don't know how to consider the state. Hence i want to step away from resolution values in favour of more straightforward lifecycle values... where 'completed' is a lifecycle state and 'rejected' would also be one.

hope my above explanation makes any sense :-)

Anyway, thanks in advance for sharing any knowledge !

Accepted answers

Jack Brickey

@Bart Van den Bossche, welcome to the Community.

Yes you can you just need to create a different workflow for the issuetype and remove the screen from the transition done transition.

With that said it is always a good idea to have a resolution for all done items. you might want to consider using a post function on this one issuetype workflow and force the resolution to something meaningful but your call.

All comments

Jack Brickey

@Bart Van den Bossche, welcome to the Community.

Yes you can you just need to create a different workflow for the issuetype and remove the screen from the transition done transition.

Bart Van den Bossche

Hey Jack,

Glad to hear that there's a solution to my issue... but could you clarify what you mean with "Remove the screen from the transition done transtion"?

Thanks!

Jack Brickey

edit the workflow for the issuetype
locate the trantion(s) into Done and double click
at the bottom of the edit screen for the transition you will see “screen”
remove the screen or if it is a new workflow then simply leave without a screen chosen

the purpose of the screen on a transition is to define what, if any, screen pops up when the transition is encoded.

Bart Van den Bossche

hey Jack, all clear now. thanks for your swift reply on my question... appreciated !