I am not a native English Speaker and i cannot imagine the exact Translation of the word "escalate" in the context of an issue. If someone could explain it to me briefly, I would be very grateful.
Hi @rzh535,
in my opinion, escalation means in this case that, it will be escalated (assigend) to someone, who is probably higher in hierarchy or at least can make a decision or can make sure that there is some progress on the issue.
Hello,
You can find more info here:
https://confluence.atlassian.com/servicedeskcloud/escalate-jira-service-desk-issues-to-other-jira-teams-930022008.html
Thanks alot
Can somebody describe, what exactly happens, when I click on "escalate"
I still don't get it.
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