nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Can I transition through statuses when someone makes a comment

Mick C

I'd like to know if its possible in JSD to move a ticket based on comments being made?

Like i'd like to move a ticket when a customer responds to a ticket.

Is this possible?

Accepted answers

Alexey Matveev

Hello,

You can use the Service Desk automation. Set the comment added trigger and then transition issue action.

You can find more info here:

https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

All comments

Alexey Matveev

Hello,

You can use the Service Desk automation. Set the comment added trigger and then transition issue action.

You can find more info here:

https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

Carla McSorley

Thanks for this!!

Alexey Matveev

You are most welcome!

If my answer helped you, kindly accept my answer.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-service-desk