Can you generate a report that indicates the number of registered and/or active consumers?

Question

Our customers are able to open request tickets via email or additionally register for the portal if they wish to view their previous tickets, etc.  I wanted to see if we can generate report options which will display the following:

* Indicate the number of customers who have registered by month
* Indicate the number of active users per month (with active users being defined as unique customers who have logged into the portal)

Does anyone know if creating these reports is possible?

Thanks!

Jerry

Qu3ntin · Answer

There is indeed no build-in solution.

I suppose your customer can self-sign in and there are not licenced users. So, to specify the solution of @Jack Brickey, I think the actual path you want is

Site administration > Jira Service Desk >Portal only customer » export users button

You need to be site-admin to access to the Site administration.

However you don't have the registration date, only the last session.

Jack Brickey · Answer

I don't think you can create a report but you can export the users (Jira settings > User management, select active and inactive) export to CSV and open in Excel and create the charts you want.

You may also be able to do this w/ an app addon, e.g. Scriptrunner, Power Scripts, or other. I'm just not personally experienced using an app addon for this.