request types in post function emails

Robin Weiß_y942s1

Hi,

I'd like to send an email to my service-desk team including the name of the request type of the created ticket. 

We are using SriptRunner for post function emails.

I already tried it with:
<% out << issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObject("customfield_10207")) %>

But this only returns a weird kind of string. ("ps/9e37bfa9-df0b-434e-b6eb-1bc7314b1fc3")
The .toString() Method returns the same.

Has some one an idea how I can access the "real" name of the request type ("IT-Support" i.e.)? 

Thanks for yo

Matthias Gaiser _K15t_

Hi @Robin Weiß,

you might want to have a look at this question which also lists some Scriptrunner script how to access the request type:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.servicedesk.api.requesttype.RequestTypeService
import com.onresolve.scriptrunner.runner.customisers.WithPlugin

def currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()

@WithPlugin("com.atlassian.servicedesk")
def requestTypeService = ComponentAccessor.getOSGiComponentInstanceOfType(RequestTypeService)
def reqQ = requestTypeService.newQueryBuilder().issue(issue.id).build()
def reqT = requestTypeService.getRequestTypes(currentUser, reqQ)
def requestType = reqT.right.results[0].getName()

You can also check Atlassian's docs about the RequestTypeService to see if there is another method which you want to use.

Cheers,
Matthias.