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How to change resolution status?

AKSHAY THAKARE_p8riaz

Hi,

When we set a filter to the show only OPEN request then it seems that it shows both Open as well as the resolved issue.

the reason behind this is resolution status.

Please check attached img for more details.

here you can see that status is resolved but the resolution status is "unresolved"
so I want to know that how to change this resolution status to "resolved"

Any solution to this?

Accepted answers

Yogesh Mude_u145qk

HI @AKSHAY THAKARE

There will be a multiple ways...like

1. Add an Update issue field post function on resolve issue transition of that particular workflow, so whenever user will resolve this ticket automatically the resolution will set whatever you provided while adding post function like Done/fixed..

2. You can add the resolve issue screen on resolve issue transition so that whenever user will click on the resolve issue transition then the screen will pop up and the users need to select the appropriate resolution and then the selected resolution will set.

All comments

Yogesh Mude_u145qk

HI @AKSHAY THAKARE

There will be a multiple ways...like

Moses Thomas_08kyb0

@AKSHAY THAKAREYou will need to add resolve issue screen in the resolve issue transition in the workflow. Log as admin > screens check whether you have a screen such as this usually name resolve issue screen. if you don't have it then create one and add these fields to the screen , the Go to workflow and double click on the resolve issue transition and the look for your resolve issue screen and the update workflow. after that you will have to click resolve transition again then the screen will pop up and there you can change resolution, if you have the transition ( resolve issue transition) with the setting that says " all status can transition to RESOLVED status" OR you can reopen issue again until you reach the resolve issue transition so that you can change resolution.

Best regards,

AKSHAY THAKARE_p8riaz

how to add post function.

could you please explain me step by step.

AKSHAY THAKARE_p8riaz

Done.. I did this changes

AKSHAY THAKARE_p8riaz

@Moses Thomas @Yogesh Mude

from now we can change status to "DONE"

but what about the previous one. I want to change the status of them to resolve.

Moses Thomas_08kyb0

@AKSHAY THAKAREI assume you have the screen added to workflow .The easiest way for you now is to reopen this ticket and then push it to resolve, when you reach the resolve issue transition the screen will pop up. then you can change resolution.

Best!.

Yogesh Mude_u145qk

HI @AKSHAY THAKARE

from now we can change status to "DONE"

Could you please let me know on which transition you have been added the post function..if possible attach the screenshot for the same.

but what about the previous one. I want to change the status of them to resolve.

If you have been added the post function to resolved issue transition then the status will be the resolved only the resolution will be set accordingly...like done/fixed..

AKSHAY THAKARE_p8riaz

@Yogesh Mude I added a transition to the screen.

I haven't created post function

AKSHAY THAKARE_p8riaz

@Yogesh Mude

how can I change the resolution status of the CIM-187 to the "Done"?

Thanks,

Yogesh Mude_u145qk

@AKSHAY THAKARE Edit the ticket (CIM-187) and then change the resolution to Done, but the resolution field should be available on Edit issue screen.

AKSHAY THAKARE_p8riaz

Hi @Yogesh Mude

I already tried this but I couldn't find any field related to the change status.

Moses Thomas_08kyb0

@AKSHAY THAKAREYou will need to go to the project configuration, look for screen scheme this issue type is using, click the link and the you can also click edit screen . Add resolution field which is a system field.

amitpustode

@AKSHAY THAKARE How .. ??? I'm also facing same issue.

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