Customize service desk portal request to add column

Question

Hi Atlassian ,

Is there a way I can add an new column in the request page? The purpose is the show the progression of the incident ticket in jira.

Meaning issue ticket A in service desk is link to ticket B in jira. The request page will show the status of ticket B.

Bonnie Pettis · Answer

Hi, from 4 years into the future. I am brand new to Jira and cannot find the area to which you refer. Does it still exist? Thanks in advance.

Jerry Ryan Ishmael · Answer

@[deleted],

While you cannot natively edit the header why not start with this:

You can re-map the default workflow statuses to more customer friendly statuses that will appear for customers, and you can also map multiple statuses to a single customer status to simplify the appearance of the workflow. Use the Workflow Statuses tab to customize the workflow that customers will see.

https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html

Boyan Angelov _Nemetschek Bulgaria_ · Answer

Hello,

As Atlassian do not offer this in their Requests page, we have created an add-on for that - Advanced Portal Reports. There you get a new reports page, where you can give the customers possibility to see all kinds of fields for the issues, sort columns, export to CSV, etc. Hope that helps.