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Jira Mobile App for Service Desk

Gianpaolo Panucci

Hi Guys,

We've recently rolled out Jira service desk for our company, we've got all the projects setup, everything seems to be ready to go.

We've tested the tickets being created via emails.

The only thing we can't find is how to get a push notification on our phones when a ticket is lodged. Initially tickets should go to the whole team and then whoever picks it up first will change the status to In Progress, etc. It's more about being notified at all.

Is there a setting we've missed somewhere?

Accepted answers

All comments

Jack Brickey

If you are using the Jira mobile app you should get notifications. As well your agents will get emails if you have configured notifications on Create for the group your agents are associated with, e.g. Service desk team.