JSD Portal Display Does Not Show Closed Tickets

Question

I am trying to figure out why closed tickets do not show in the Portal even though I have several hundred that are flagged as Closed in the workflow.

The search view only shows Open or Pending, but nothing from the historical.

This is regarding tickets that were imported via Help Desk Migration.

Bastian Stehmann · Answer

Hi 
one more thing you can check is, if there is a request type on that issues at all. Otherwise they won't be treated as Request and will therefore not appear on the portal at all.

dianals · Answer

hi @Bastian Stehmann,

Thanks for your assistance, I updated to my original note to be clearer on the issue. I'm not sure if this is an issue due to issues that were imported from ZenDesk via Help Desk Migration.

They appear to be flagged correctly as Closed and even with a resolution.

Bastian Stehmann · Answer

Hi Diana,

Sorry for the delay. Can you check(or let someone check) if the issues have the resolution set?

Please have a look here, I think there might be some interesting points.

https://community.atlassian.com/t5/Jira-questions/Customer-portal-Closed-request-filter/qaq-p/726836